Privacy Policy

Effective Date: 1 January 2026

Welcome to FireAudit, a system owned and operated by Mahiran Digital Sdn Bhd ("Company", "we", "our", or "us"). We are committed to protecting your personal data and respecting your privacy in accordance with the Personal Data Protection Act 2010 ("PDPA") of Malaysia.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our website and services available through FireAudit.my ("Services").

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

Information voluntarily provided by users, including but not limited to:

  • Full name
  • Company name
  • Email address
  • Phone number
  • Business address
  • User account credentials
  • Fire extinguisher details and serial numbers
  • Inspection records and uploaded reports

Payment Information

Payments may be processed through third-party payment gateways such as toyyibPay. We do not store complete payment card details on our servers.

Technical Information

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Login activity
  • Usage logs
  • Cookies and analytics data

Location Information

Location information may be collected to support inspection activities, technician verification, QR/NFC scanning, and related operational functions.

2. How We Use Your Information

We may use your information for the following purposes:

  • To provide and maintain our Services
  • To create and manage user accounts
  • To process payments and subscriptions
  • To generate reports and inspection records
  • To improve system performance and user experience
  • To provide technical support and customer service
  • To send important notifications and service updates
  • To comply with legal and regulatory obligations
  • To detect unauthorized access, fraud, or misuse of the system

3. Disclosure of Information

We do not sell or rent your personal data to third parties.

We may disclose information only in the following situations:

  • To trusted service providers involved in hosting, payment processing, analytics, or technical support
  • Where required by law, court order, or regulatory authority
  • To protect our legal rights, security, or property
  • During business restructuring, merger, or acquisition activities

All third-party providers are expected to maintain appropriate confidentiality and security standards.

4. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information, including:

  • HTTPS/SSL encrypted communication
  • Role-based user access control
  • Password protection and authentication
  • Cloud-based firewall and security protection
  • Server monitoring and logging
  • Periodic system backups

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

5. Data Retention

We retain personal data only for as long as necessary to fulfill operational, contractual, legal, and regulatory purposes.

Upon account termination, data may be deleted, anonymized, or securely archived according to our retention procedures and backup policies.

6. User Rights

Subject to applicable Malaysian laws, users may:

  • Request access to their personal data
  • Request correction of inaccurate data
  • Request deletion of personal data
  • Withdraw consent where applicable

Requests may be submitted via: [email protected]

7. Cookies and Tracking Technologies

Our Services may use cookies and similar technologies to:

  • Maintain user sessions
  • Improve platform performance
  • Analyze usage trends
  • Enhance security

Users may disable cookies through browser settings, although certain features may not function properly.

8. Third-Party Services

Our Services may integrate with third-party platforms including payment gateways, cloud hosting providers, email delivery services, analytics providers, QR/NFC technologies, and AI-powered features.

We are not responsible for the privacy practices of third-party platforms.

9. Children's Privacy

Our Services are not intended for individuals under 18 years old. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updated versions will be published on our website with a revised effective date.

11. Contact Information

If you have any questions regarding this Privacy Policy or your personal data, please contact:

Mahiran Digital Sdn Bhd
Email: [email protected]
Website: https://fireaudit.my